Category: Customer Service
Imagine, you're in a meeting. You've got an insight to share. You wait for the right moment: maybe a pause in the…
Read More >>When someone is talking to you, do you spend more time thinking about how you're going to respond, or what they really…
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I had the great privilege of meeting with Fredrik Haren the other day for a "Find your inner theme" session. Highly recommended to anyone…
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I have worked with many leaders and one of their greatest desires for their teams to have is the ability to think…
Read More >>Management guru Ken Blanchard often quotes his friend, Rich Case, as saying, “Feedback is the breakfast of champions.” If that is the…
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Love him or hate him, since Donald Trump became the 45th President of the United States, our social feeds are even more chock-a-block…
Read More >>"Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you…
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The typical executive today spends approximately 20-25 percent of their time writing. Yet, very often, business writing is one of the last…
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Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30…
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Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate…
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