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Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and Harvard Business Review. For the past four years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
Twelve Top Tips For Delivering Customer Service Training To An International Audience
Published on 06/29/2016 under Culture, Customer Service, Organisation Development
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30 or 300, it is likely that you will face men and women, old and young, company veterans and brand-new employees, locals and foreigners, married, single or recently divorced, and every possible mix of […]
Ten Ways to Leverage a Professional Keynote Speaker for a Customer Service Seminar
Published on 06/28/2016 under Customer Service
Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or drive home a business message. Use these top ten ideas to get the most value from your investment in a speaker for a customer service seminar. 1. Use pre-event publicity […]
Ten Ways To Maximize The Impact Of A Customer Service Training Program
Published on 06/28/2016 under Culture, Customer Service, Education
Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a customer service training program is not enough. You should maximize the impact of your investment by following these key guidelines before, during and after the training. Before the customer service […]