Category: Customer Service
Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff…
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Watch this humourous video: Common question: Can body language be concealed? Although explicit body language is easier to conceal, facial emotional reflectors…
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Do you think using big words and long sentences will impress your readers? Do you think using a long phrase is better…
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In my previous life, I ran some derivative client service teams for a major investment bank. Now, this might sound complex –…
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