Shirley has been a trusted member of the professional speaking and training community for many years. She was 2011-12 President of Asia Professional Speakers Singapore. She also served on the board of the Global Speakers Federation for four years, becoming the 21st President of the Federation in 2017.

Originally from the UK, Shirley has lived in Singapore, Bahrain and Canada. Her speaking and training has taken her all over the world. Quickly discovering the challenges of communicating across cultures, she has always enjoyed helping others to communicate more effectively in the workplace. Her passion eventually led to writing books for many international publishers. Shirley’s international bestselling book Model Business Letters, Emails and Other Business Documents 7th edition has sold over half a million copies and been translated into 17 languages.

Author of 17 books now, Shirley is widely-regarded as a leading authority in business and email writing skills. She is a high-energy, high-content speaker and trainer who educates, inspires and motivates individuals to develop better relationships when speaking and writing. She puts a lot of passion and energy into her presentations to make sure they are entertaining, practical and informative, as well as a lot of fun.

After a journey that has taken her from secretary in Sheffield to global speaker and trainer in Singapore, Shirley recently put her collaboration and leadership lessons into her new book. Connecting the Dots to Inspire the Leader in You was published in September 2020 by Marshall Cavendish International.

Latest Articles


Key Skills Needed In Our Age Of Automation

Published on 11/27/2018 under Change Management, Communication /Voice, Culture, Customer Service, Leadership, Personal Development,, Productivity

This is Part 1 of a series: Key Insights From The Future Leaders Summit After being a speaker and corporate trainer for three decades, I recently ventured into the virtual world to host my first online event – the Future Leaders Summit. With 31 amazing guest speakers, the Summit attracted thousands of attendees from almost 100 […]


You Can Make A Difference, No Matter What Your Title

Published on 04/12/2018 under Change Management, Communication /Voice, Customer Service, Leadership, Personal Development,, Productivity, Team Building

Part 2: Key Insights From The Future Leaders Summit (If you missed the summit, good news! You can still get a VIP Pass here) A week ago, I published my first article in my series of key insights from the Future Leaders Summit. This was an online event I hosted recently, in which thousands of […]


4Cs for Meaningful and Productive Meetings

Published on 02/04/2017 under Culture, Organisation Development, Peak Performance, Team Building

If you’re a middle manager, you probably spend 35% of your time in meetings. If you’re in upper management, it can be a whopping 50%. Yet executives consider 67% of meetings to be failures. We want meetings to be engines of productivity. The reality falls short. How can we really have effective and efficient meetings? Meetings […]


The Changing Language Of Business

Published on 12/07/2016 under Culture, Innovation/Creativity, Leadership

The English language we use today, both orally and in writing, is very different to the language used several decades ago. However, I often find that people are still writing in a very formal, distant, cold and passive style that just doesn’t match our high-tech, progressive business world. Many people tell me they use this […]


Shirley's Virtual Training Video


Shirley's TEDx talk