Categories

Culture Innovation/Creativity Leadership Social Media Strategy

How HR leaders can drive content marketing and employee advocacy

• Post author By Andrea Edward CSP
• Post date July 10, 2016
• No Comments on How HR leaders can drive content marketing and employee advocacy

I had a wonderful opportunity to speak at HRO Today Forum in Singapore recently. Thank you to my friend Wendy Tan for putting me forward. Very…

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Categories

Culture Customer Service Leadership Management Motivation Personal Development,

Why Your Company Is Only As Good As Its Written Messages

• Post author By shirley
• Post date July 8, 2016
• No Comments on Why Your Company Is Only As Good As Its Written Messages

The typical executive today spends approximately 20-25 percent of their time writing. Yet, very often, business writing is one of the last…

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Categories

Culture Customer Service Organisation Development

Twelve Top Tips For Delivering Customer Service Training To An International Audience

• Post author By Ron Kaufman
• Post date June 29, 2016
• No Comments on Twelve Top Tips For Delivering Customer Service Training To An International Audience

Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30…

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Categories

Culture Customer Service Education

Ten Ways To Maximize The Impact Of A Customer Service Training Program

• Post author By Ron Kaufman
• Post date June 28, 2016
• No Comments on Ten Ways To Maximize The Impact Of A Customer Service Training Program

Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff…

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Categories

Branding Culture Organisation Development

5 Powerful Tips to Impact Your Internal Brand Strategy

• Post author By Jerome Joseph
• Post date June 21, 2016
• No Comments on 5 Powerful Tips to Impact Your Internal Brand Strategy

Imagine the Horror. You have spent money to align your employees to your brand by getting them to sit through a induction…

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Categories

Culture Customer Service Innovation/Creativity Leadership Personal Development, Productivity

Everyone Writes, So Learn To Write Well… in Plain English!

• Post author By shirley
• Post date June 9, 2016
• No Comments on Everyone Writes, So Learn To Write Well… in Plain English!

Do you think using big words and long sentences will impress your readers? Do you think using a long phrase is better…

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Categories

Culture Organisation Development

5 C’s for Leadership in a Global Company

• Post author By Andrew Bryant CSP
• Post date May 13, 2016
• No Comments on 5 C’s for Leadership in a Global Company

When companies were just national, you could make it to senior level or even the top with a mix of competence and…

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Categories

Culture Leadership Management Motivation Personal Development, Productivity Social Media Team Building

The Humility Barrier – Are you sabotaging your own success?

• Post author By Andrew Bryant CSP
• Post date February 11, 2016
• No Comments on The Humility Barrier – Are you sabotaging your own success?

Isn’t humility a good thing? Surely it’s better than being arrogant? These questions are typical when you challenge people to step-up, be…

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