Category: Management
Being indispensable means being likeable, trustworthy, and so good and efficient at your job that your superiors and peers cannot imagine replacing…
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Shola's 13 minute TEDx talk on Empathy at work. Shola tells personal stories of her time working in the USA and UK,…
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Understanding others is something you can work on. Empathy - the ability to understand the feelings of another person - has never…
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“Bring your whole self to work.” It’s a phrase we hear quite often these days, but what’s the likelihood you’ll bring all…
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Why every manager should be aware of this pitfall and resist temptation. As long as everything runs satisfactorily in your company or…
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We have always been customer focused in banking and strived to provide the best possible customer service. However, a revolution is now…
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The success rate in digital transformation is horrendous. Research puts the failure between 70[1] to 84%[2]. And yet becoming digitally-driven has become…
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After speaking with a lot of different leaders across many sectors as a Leadership Speaker, from government to private sector, I have summarized…
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Covid-19 (or coronavirus) is impacting everybody the world over, especially how businesses need to operate during this time. Where I’m based in…
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I was one of the leadership speakers invited at the Telkom Indonesia’s CX Summit 2019 held last week. I was walking to the mall…
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