Good Writing Should Be Everyone’s Business – Make It Yours!
If you’re like most people, you probably write at work all the time: messages to stakeholders and collaborators, proposals to clients, reports to senior managers,
If you’re like most people, you probably write at work all the time: messages to stakeholders and collaborators, proposals to clients, reports to senior managers,
I received quite a few calls over the past year to talk about managing change. The enquirer typically wants me to ‘motivate‘ their staff to
I had a wonderful opportunity to speak at HRO Today Forum in Singapore recently. Thank you to my friend Wendy Tan for putting me forward. Very much appreciated. This
The typical executive today spends approximately 20-25 percent of their time writing. Yet, very often, business writing is one of the last skills that people
With the current acrimony after BREXIT and with the USA Presidential Elections, is it any wonder that most people have a negative perspective of politics?
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30 or 300, it
Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or
Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a
All you have to do is look around you to know that brands are powerful. In fact, most people are so loyal to certain brands