With the current acrimony after BREXIT and with the USA Presidential Elections, is it any wonder that most people have a negative perspective of politics?
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30 or 300, it
Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or
Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a
All you have to do is look around you to know that brands are powerful. In fact, most people are so loyal to certain brands
I am often asked, “What is the most popular topic clients request when it comes to leadership development?” My answer? “Presence” — specifically Executive Presence.
When your team experiences a success, what do you do? Do you brush over these wins, automatically working toward the next goal without an acknowledgement
After conducting a training session a week ago, my colleague and I picked up the phone to call participants who attended our program. Rather than being blinded by
Originally published in CFO Magazine, Nov 2014 I thought I would share for the first, and possibly only time here, a peek into 36 hours
