The Power Of The Pause
March 24, 2018
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I have been teaching presentation skills for years. What I notice time and time again is this: Speakers dread pauses. Audiences love pauses. Why Do
The APSS Blog
2 Common Barriers To Building Ideas
March 24, 2018
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Many years ago, I borrowed 20 dollars from a colleague. I’m embarrassed to say that I completely forgot about it. Many months later, my colleague
How To Ask Sensitive Questions
March 24, 2018
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When someone is talking to you, do you spend more time thinking about how you’re going to respond, or what they really feel, mean and want?
How To Understand what Others Really Mean
March 24, 2018
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When someone is talking to you, do you spend more time thinking about how you’re going to respond, or what they really feel, mean and want?
How To Ask For Clarification Without Losing Face
March 24, 2018
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We all know the price we pay when there are misunderstandings. We waste time, energy and resources. We may also damage morale, support, and even
Why Time And Place Matter To Your Conversation
March 24, 2018
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I recently had an unpleasant encounter with a sales clerk at a shoe store. He was serving me while I tried to find the correct
Why Customers Get Angry Even When You’re Polite – And How to Avoid it
March 24, 2018
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I recently had an unpleasant encounter with a sales clerk at a shoe store. He was serving me while I tried to find the correct
3 Ways To Make What You Say Impactful
March 24, 2018
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Virtually all presentations and conversations require us to explain. We may need to describe a process, justify an action or cost, or simply share an
Where leadership teams are going wrong with employee advocacy, and what you can do about it
March 19, 2018
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My prediction for 2018 is senior executive teams will make it a number one priority to get employees engaged on social media, seeing it as
