Stop Looking and Start Leading
July 9, 2021
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In the time of crisis, most people are lost, confused and panicking. They look around for people who can give them certainty, assurance and hope.
The APSS Blog
Speaking Tech, or Speaking Craft?
July 9, 2021
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TECH or CRAFT? This debate is raging in the Professional Speaking Community. For me, excluding relevant content, the argument isn’t either/or but ‘AND’. Before Covid,
Leadership In A Crisis – How Can Leaders Navigate the Post-Pandemic World?
July 9, 2021
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The Covid-19 pandemic has increased the demands on leaders. In 2020 and 2021, they’ve had to rapidly decide how to operate with their staff working
Alarm Signal For Managers: The Trap of Easy Solutions
July 9, 2021
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Why every manager should be aware of this pitfall and resist temptation. As long as everything runs satisfactorily in your company or team and the
A THREE STEP MODEL FOR BUILDING ECOSYSTEMS: LESSONS FROM THE WORLD’S BEST BANK, DBS
July 9, 2021
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In today’s hyperconnected world organizations cannot work in isolation and need to strive to continuously enhance their customer’s experience by building platform partnerships with other
Creating a learning culture for the digital age
July 9, 2021
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Creating a successful learning culture in the digital age is about having a strategy that balances your hardware (technology) with your software (people). A research
How Digital Transformation Has Reinvented Customer Service in Banking – Published in CEO Digital
July 9, 2021
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We have always been customer focused in banking and strived to provide the best possible customer service. However, a revolution is now happening in how
How To Succeed In Digital Transformation When All Around are Failing – published July 21 in
July 9, 2021
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The success rate in digital transformation is horrendous. Research puts the failure between 70[1] to 84%[2]. And yet becoming digitally-driven has become essential for many
Four Questions To Ask in Your Weekly Meetings
June 17, 2021
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Let’s face it, as a leader, you don’t have a lot of time to spend on having lengthy conversations with every single team member.
