Member / Ron Kaufman
For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron works with a clientele of government agencies and multinational corporations throughout the world, delivering powerful insights and best practices enabling leaders and organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology, featured in Harvard Business Review, is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.
Ron is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.
Ron’s proprietary architecture for building an uplifting service culture has been featured in Harvard Business Review and is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.
Find out why the National Speakers Association has named Ron one of the world's “Top 25 Who’s Hot” speakers, and why Asia Professional Speakers Singapore chose Ron for the assocation's first-ever "Lifetime Achievement Award". Visit www.RonKaufman.com/demo