Why Customers Get Angry Even When You’re Polite – And How to Avoid it
I recently had an unpleasant encounter with a sales clerk at a shoe store. He was serving me while I tried to find the correct
I recently had an unpleasant encounter with a sales clerk at a shoe store. He was serving me while I tried to find the correct
Virtually all presentations and conversations require us to explain. We may need to describe a process, justify an action or cost, or simply share an
My prediction for 2018 is senior executive teams will make it a number one priority to get employees engaged on social media, seeing it as
Our job as business consultant is to help individuals and leaders to recognise what is success and making it happen frequently for themselves and their
I had the great privilege of meeting with Fredrik Haren the other day for a “Find your inner theme” session. Highly recommended to anyone searching (and we
The staggering costs of management gone bad In 2004, The Future Foundation surveyed more than 700 executives in 7 countries worldwide to get a sense of
A deadly virus kills millions of people every second. Many are not even aware of this deadly virus. For all, you know that deadly virus
“Public speaking training is a waste of time and money!” That’s the message of a Forbes article that a friend of mine shared a with
On 28th of January 2018, Ingvar Kamprad, the Swedish billionaire and founder of the Ikea furniture chain, passed away at the age of 91. He