Four questions to ask people who are resistant to change

Let’s face it, in every organisation, we will always have people who will want to be on the safe side or entrenched with years of old thinking. How do you ask questions that will help others to start moving forward into different realities?

These questions have helped me in my consulting and facilitation work with organisations and I believe it will help you as well.

“Suppose things in this new initiative worked really well for us, what would have been better or different?”

This question explores new possibilities and gets people to think differently about the current situation.

“What is safe enough to try?”

This helps others to reduce the effects of risk. If you are not sure, why not try something small instead of taking a big step?

“Is it good enough for now?”

This question combats the desire for perfection and thus leading to the lack of implementation. We want to explore what is a small progressive step rather than huge (albeit clear) ones.

“What’s a small step we can take to move things forward?”

It makes the group identify what is a small step they are willing to take to move forward instead of getting entrenched into old ideas.

Kenneth Kwan is an Author, Leadership and Motivational Speaker, who has spoken to over tens of thousands in 18 countries on developing a success-oriented mindset and what is required to lead sustainable change. He has helped Multi-National Companies (MNCs) and Government Organisations shift employee mindsets to help them create proactive and high-performance cultures. He specialises in moving people from being problem-focused to...

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Four questions to ask people who are resistant to change | Asia Professional Speakers Singapore


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