Leadership

The Simplicity of Exceptional Customer Service

The Simplicity of Exceptional Customer Service

Published on 11/14/2017 under

In my previous life, I ran some derivative client service teams for a major investment bank.  Now, this might sound complex – and many parts were – but when it came down to the customer service elements of the role, the fundamentals were the same as any other business.  For me, the same

 “You made me cry!”

“You made me cry!”

Published on 11/08/2017 under

We all know – or should do – that feedback is a critical tool in our own self-development.  Let’s face it, if no-one tells us then we’ll continue to live in our own bubbles where we get participation certificates and judge our success by the number of social media likes.   B

Leadership | Page 8 | Asia Professional Speakers Singapore

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