Customer Service

A Leadership Lesson From United Airlines

Published on 05/19/2017 under

Culture, Customer Service, Conflict Resolution, Leadership, Management

On April 9th of this year, Dr David Dao was forcefully removed from his seat on a United Airlines flight to make way for commuting airline crew members.

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Your content competes with Donald Trump today

Published on 03/13/2017 under

Branding, Customer Service, Marketing, Social Media

Love him or hate him, since Donald Trump became the 45th President of the United States, our social feeds are even more chock-a-block than usual with the latest antics, tweets and executive orders from 45 and his administration.

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Self Mastery - Power of Emotion for Performance

Published on 09/30/2016 under

Customer Service, Productivity

S.E.R.V.I.C.E.

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Everyone Writes, So Learn To Write Well... in Plain English!

Published on 09/06/2016 under

Culture, Customer Service, Innovation/Creativity, Personal Development, Productivity, Leadership

Do you think using big words and long sentences will impress your readers? Do you think using a long phrase is better than one word? Do you think it’s fine to use abbreviations, jargon and management buzzwords? Do you use phrases like Please be informed at the beginnin

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Why Your Company Is Only As Good As Its Written Messages

Published on 08/07/2016 under

Culture, Customer Service, Personal Development, Leadership, Management, Motivation

The typical executive today spends approximately 20-25 percent of their time writing. Yet, very often, business writing is one of the last skills that people feel it’s important to work on. But look around your workplace - do your leaders write effectively?

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“Don’t just satisfy your customers, delight them.” ~ Warren Buffet

Published on 07/14/2016 under

Branding, Customer Service

"Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer,'" then he clarified: “The phrase is not "satisfy my customer,”” … "Any business that has delighted customers ha

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Twelve Top Tips For Delivering Customer Service Training To An International Audience

Published on 06/29/2016 under

Culture, Customer Service, Organisation Development

Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters.

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Twelve Customer Service Skills To Make Your Corporate Conference More Successful

Published on 06/29/2016 under

Customer Service, Organisation Development

Planning and conducting a successful corporate conference is an enormous and important task. Huge sums of money are usually invested. Huge amounts of time, too! Here are twelve quick tips that adopt customer service skills to help make your big event an even bigger success. 1.

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Ten Ways to Leverage a Professional Keynote Speaker for a Customer Service Seminar

Published on 06/28/2016 under

Customer Service

Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or drive home a business message. Use these top ten ideas to get the most value from your investment in a speaker for a customer service seminar. 1.

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Ten Ways To Maximize The Impact Of A Customer Service Training Program

Published on 06/28/2016 under

Culture, Customer Service, Education

Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a customer service training program is not enough.

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