Customer Service

How to create more possibilities with your team?

Published on 09/11/2017 under

Change Management, Customer Service, Organisation Development, Strategy, Leadership, Management, Motivation

I have worked with many leaders and one of their greatest desires for their teams to have is the ability to think and create more possibilities. They do not want to keep hearing their team members say what they cannot do.

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Professional Speakers: How Can You Get Regular and “Real” Feedback

Published on 08/28/2017 under

Customer Service, Personal Development, Leadership, Management

Management guru Ken Blanchard often quotes his friend, Rich Case, as saying, “Feedback is the breakfast of champions.” If that is the case, how often and how well are YOU™, as a professional speaker, being fed? If you’re like most professional speakers I’ve met, you aren’t getting enough re

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A Leadership Lesson From United Airlines

Published on 05/19/2017 under

Culture, Customer Service, Conflict Resolution, Leadership, Management

On April 9th of this year, Dr David Dao was forcefully removed from his seat on a United Airlines flight to make way for commuting airline crew members.

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Your content competes with Donald Trump today

Published on 03/13/2017 under

Branding, Customer Service, Marketing, Social Media

Love him or hate him, since Donald Trump became the 45th President of the United States, our social feeds are even more chock-a-block than usual with the latest antics, tweets and executive orders from 45 and his administration.

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Self Mastery - Power of Emotion for Performance

Published on 09/30/2016 under

Customer Service, Productivity

S.E.R.V.I.C.E.

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Everyone Writes, So Learn To Write Well... in Plain English!

Published on 09/06/2016 under

Culture, Customer Service, Innovation/Creativity, Personal Development, Productivity, Leadership

Do you think using big words and long sentences will impress your readers? Do you think using a long phrase is better than one word? Do you think it’s fine to use abbreviations, jargon and management buzzwords? Do you use phrases like Please be informed at the beginnin

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Why Your Company Is Only As Good As Its Written Messages

Published on 08/07/2016 under

Culture, Customer Service, Personal Development, Leadership, Management, Motivation

The typical executive today spends approximately 20-25 percent of their time writing. Yet, very often, business writing is one of the last skills that people feel it’s important to work on. But look around your workplace - do your leaders write effectively?

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“Don’t just satisfy your customers, delight them.” ~ Warren Buffet

Published on 07/14/2016 under

Branding, Customer Service

"Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer,'" then he clarified: “The phrase is not "satisfy my customer,”” … "Any business that has delighted customers ha

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Twelve Top Tips For Delivering Customer Service Training To An International Audience

Published on 06/29/2016 under

Culture, Customer Service, Organisation Development

Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters.

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Twelve Customer Service Skills To Make Your Corporate Conference More Successful

Published on 06/29/2016 under

Customer Service, Organisation Development

Planning and conducting a successful corporate conference is an enormous and important task. Huge sums of money are usually invested. Huge amounts of time, too! Here are twelve quick tips that adopt customer service skills to help make your big event an even bigger success. 1.

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