“…it’s more important to praise the people for the nine times they fail, than for the one time they succeed.” – Severin Schwan, Roche CEO
Inspiration can come from many or just a few and sometimes through just one person, thing or incident.
Virtually all presentations and conversations require us to explain. We may need to describe a process, justify an action or cost, or simply share an idea.
Do you ever feel challenged getting others to understand or care about something they haven’t experienced?
When you’re preparing for an important conversation, do you put as much thought into when and where it will take place as you do into what you’re going to say?
No matter how well you plan your words, if the time and place aren’t right, your conversation will not succeed.
We all know the price we pay when there are misunderstandings. We waste time, energy and resources. We may also damage morale, support, and even entire relationships.
Clarifying quickly, lightly and often is the key to preventing misunderstandings and assumptions.
When someone is talking to you, do you spend more time thinking about how you're going to respond, or what they really feel, mean and want?
If you’re like most people, you spend more than twice as much energy planning your response.
Many years ago, I borrowed 20 dollars from a colleague. I’m embarrassed to say that I completely forgot about it. Many months later, my colleague told me he’d felt upset that I never paid him back even though he was sure I’d probably just forgotten.
Imagine, you're in a meeting. You've got an insight to share. You wait for the right moment: maybe a pause in the conversation. You listen carefully as others exchange ideas back and forth. Finally, the right moment comes! You lean forward and open your mouth... and then you close it.
Several studies have showed us, alarmingly, that communication and interpersonal skills are on the decline.
And at the same time, in our service-based economy, these are fundamental to running successful businesses.
The reason for the decline is not surprising.