Category: Management
Understanding others is something you can work on. Empathy - the ability to understand the feelings of another person - has never…
Read More >>“Bring your whole self to work.” It’s a phrase we hear quite often these days, but what’s the likelihood you’ll bring all…
Read More >>Why every manager should be aware of this pitfall and resist temptation. As long as everything runs satisfactorily in your company or…
Read More >>We have always been customer focused in banking and strived to provide the best possible customer service. However, a revolution is now…
Read More >>The success rate in digital transformation is horrendous. Research puts the failure between 70[1] to 84%[2]. And yet becoming digitally-driven has become…
Read More >>After speaking with a lot of different leaders across many sectors as a Leadership Speaker, from government to private sector, I have summarized…
Read More >>Covid-19 (or coronavirus) is impacting everybody the world over, especially how businesses need to operate during this time. Where I’m based in…
Read More >>I was one of the leadership speakers invited at the Telkom Indonesia’s CX Summit 2019 held last week. I was walking to the mall…
Read More >>Not only managers are often measured by whether they are able to keep a cool head even in difficult situations. But what…
Read More >>When managers face exceptional decisions, ethical orientation can be helpful. There are always situations in which you as a manager have to…
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